Delivery, Returns and Refunds
We hope you are pleased with your purchase from verdecoffee.com, if however you occasionally wish to return them we fully understand. Please read the following information to guide you in arranging a return or to learn about our delivery policy's before ordering. Please note that our Returns Policy for Consumers does not affect your statutory rights. For more information about your statutory rights please visit the Citizens Advice Bureau (www.citizensadvice.org.uk) or Consumer Direct (www.direct.gov.uk).Delivery
Delivery for orders below £54.95 are charged at a flat rate of £5.95 + vat. Delivery is next working day only for items in stock and unless otherwise stated in the product description. Equipment requiring installation is not available on a next day basis. Next working day delivery is not guaranteed and is non refundable. Additional shipping charges may be applicable for off shore locations and the Scottish highlands. Free delivery is UK mainland only (excluding Scottish Highlands and off shore locations). Orders are shipping for next work day delivery providing they are placed before 3pm on the day of dispatch and are in stock.Packaging
Verde Coffee takes great care packaging every item to ensure safe receipt by you. If your order has been damaged in transit please follow the steps below in the returns section.Refunds
You will receive a refund via your original payment method as soon as reasonably practicable, but no later than 30 days after the cancellation of your order has been received by us in writing.Returns
There are many reason why you wish to return your order to us, we have outlined the most common below. Please follow the instructions for the reason which you feel applies to you. In all cases please inform us within 7 days of receiving your order.If You Have Simply Changed Your Mind
If you have ordered goods from us but have decided for any reason you wish to return your order, then you are entitled to do so for a refund provided that, (1) the goods have been received by you seven working days ago('Working Day' means all days other than Saturdays, Sundays and public holidays) or less; and (2) you tell us in writing (preferably by email to info@verdecoffee.com) that you wish to cancel your order. Please note that you may not cancel any goods ordered from us where any consumable items (coffee, biscuits e.t.c.) have been unsealed by you.
If we collect the goods from you, we may charge you for the cost of collection (and we may if we wish deduct this from your refund).
Goods Are Faulty On Arrival
If you have received an item that is faulty or damaged in transport please notify us within two working days (preferably by email to info@verdecoffee.com) and make sure to sign for the goods as damaged, remember you have the right to fully inspect your delivery before signing for it. You are entitled to a repair, replacement or a refund for faulty goods. Please note that for some goods it may be disproportionately costly to repair those goods, and so where this is the case, then we will give you a replacement or a refund. Where any faulty goods are to be returned to us then please ensure that you use the original packaging assuming it is not damaged and you still have it. In all returns cases above please ensure the items are sufficiently packaged to avoid damage during transport and sorting.
Goods Become Faulty During Use
If your goods become faulty after delivery, we strongly recommend that you contact the Verde Coffee directly for a warranty repair or replacement. We will either arrange for a replacement ourselves as most products on our website we are the main UK distributor. For any other products we will arrange for the manufacturer for a warranty repair or replacement.
Order is Incorrect or Duplicated
Please notify us, preferably by email (info@verdecoffee.com), as soon as possible so that we can correct the order. We do not supply substitutes to unavailable products without first informing you.
Packaging Returns
In all returns cases above please ensure the items are sufficiently packaged to avoid damage during transport and sorting. Verde Coffee reserves the right to inspect returned goods and verify any fault(s) and or damage.
